Quality is something we do not question. We have been promoting Quality & Food Safety for many years in our strategic annual program in which KPIs related to quality are key factors in our management and factory evaluation.
We take pride in our very low customer complaint rate! We think that high-performance level results, with some plants achieving 0 customer complaints for several years in a row, is a pretty nice score.
Additionally, internal auditing & alignment programs are necessary requirements for all our operations. Ensuring that all of our plants meet a certain level of quality is crucial. Several of our plants have received customer recognition for being the best supplier.
In order to follow regulations, achieve great results, and maintain a proactive attitude towards quality, we have on-line systems which capture changes and help us to predict any possible defects. 3rd party certifications are also mandatory for Quality (ISO 9001) and Food Safety (FSSC 22000 – recognized by GFSI association as similar to BRC, IFS or others).